About the Role
Dyad is redefining what’s possible in InsurTech, and we’re looking for a Business Analyst who’s ready to make an impact. In this role, you won’t just gather requirements; you’ll help shape the future of how insurance organizations leverage technology to drive transformation. As a key member of our Solution Enablement team, you’ll work directly with clients to uncover business challenges, translate complex needs into scalable solutions, and ensure our platform delivers measurable value at every stage of the customer journey. This is an opportunity for a strategic thinker and problem solver who thrives at the intersection of business, technology, and client success. You’ll collaborate cross-functionally with product, implementation, and engineering teams while serving as a trusted advisor to customers navigating digital transformation initiatives. If you’re energized by innovation, passionate about client outcomes, and excited to help shape the next generation of insurance technology, we’d love to meet you.
Role Description
- Facilitate solution sessions with customers, bringing required insurance acumen and software subject matter expertise.
- Collaborate with customers in a consultative capacity to elicit, analyze and document business requirements, including documenting workflows, specifications, use cases, etc.
- Identify task level breakdown and estimate overall level of effort.
- Independently complete design and configuration activities (e.g., rating algorithms, forms, business rules) within the platform.
- Functionally test the application prior to release; validating requirements are appropriately addressed.
- Deliver end-user training, including creation of training documentation.
- Provide guidance and mentorship to team members, including acting as a liaison with the development and quality assurance teams.
What You Bring
- 5+ years of Business Analysis experience in Property and Casualty insurance industry software support, implementation, customer management, and/or strategic consulting; Strong familiarity with underwriting, claims or policy management
- Strong communication skills (verbal and written), with a keen ability to tailor crisp messaging based on audience demographic; Strong ability to facilitate group dialogues effectively.
- Expert level experience with Microsoft Office applications, including Visio.
- Strong familiarity with AI driven business analysis and software development methodologies and tools; Experience with JIRA, TFS is a plus.
- Intellectual curiosity with excellent problem-solving skills; Ability to disaggregate complex problems into component parts, analyzing and presenting solutions crisply.
- Excellent listening skills, with an ability to listen for cues that impact internal and external outcomes.
- A track record of working collaboratively with other functional areas across the organization, including Sales, Development, Support, etc.; Team player.
- Experience working and thriving in a matrixed, results-oriented, company culture.
- Ability to work independently with strong time management skills and the ability to multi-task and effectively prioritize.
- A passion for leading with integrity and delivering results.
- Insurance certifications are a plus, including CPCU, CBAP, ACE, etc.
- Ability to travel up to 25%.
- Demonstrated success managing enterprise accounts or complex stakeholder environments
- Bachelor’s degree required; Certifications are a plus
Why You’ll Love Working Here
At Dyad, we’re in an exciting phase of growth and transformation. We offer flexibility, transparency, and a commitment to both personal and organizational development. We are committed to creating a workplace where you feel valued, supported, and inspired. Here’s why you will love being part of our team:
- Competitive Compensation & Benefits: We offer a comprehensive compensation package that includes competitive salaries, comprehensive health benefits, and a 401(k) with company matching to help you plan for your future
- Paid Time Off & Holidays: Enjoy a healthy work-life balance with paid time off and paid holidays, giving you the time, you need to rest, recharge, and enjoy life outside of work
- Inclusive Culture: We believe diversity makes us stronger. You will be part of an inclusive, welcoming environment where everyone is encouraged to share ideas, collaborate, and grow together
- Work-Life Balance: Your well-being is important to us. We support flexible work arrangements and provide the tools and resources you need to maintain a healthy balance between your personal and professional life
In addition to our commitment to equal pay for equal work, Dyad is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.
If you are a driven and experienced Business Analyst looking for an exciting opportunity to make an impact, we would love to hear from you!
Ready to help shape the future of Dyad? We would love to hear from you!
